Legal Information

1. Data Controller

The data controller responsible for processing your personal data is DigitalCoreNetwork, located at Calle Henao 10, 48008 Bilbao, Spain. You may contact us at [email protected].

2. Data We Collect

We collect the following categories of personal data:

• Contact information (name, email address, phone number) submitted via our contact form.
• Technical data including IP address, browser type, operating system, and referring URLs collected automatically through server logs.
• Cookie data as described in our Cookie Policy.

3. Purpose of Processing

Your personal data is processed for the following purposes:

• To respond to your inquiries and provide requested services.
• To perform our contractual obligations under any service agreement.
• To comply with legal obligations under EU and Spanish law.
• To improve our website functionality and user experience through aggregated analytics.

4. Legal Basis for Processing

We process your data based on: (a) your consent under Article 6(1)(a) GDPR; (b) performance of a contract under Article 6(1)(b) GDPR; and (c) legitimate interest under Article 6(1)(f) GDPR for improving our services.

5. Data Retention

Contact form submissions are retained for 24 months. Server logs are retained for 12 months. Data processed under contract is retained for the duration of the contractual relationship plus 6 years as required by Spanish commercial law.

6. Your Rights

Under the GDPR, you have the right to: access your personal data, rectify inaccurate data, erase your data ("right to be forgotten"), restrict processing, data portability, object to processing, and withdraw consent at any time. To exercise these rights, contact [email protected].

7. International Transfers

Your data may be transferred to and processed in countries outside the European Economic Area. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit (TLS), access controls, and regular security assessments.

9. Contact for Data Protection

For any data protection inquiries, contact our designated data protection representative at [email protected] or write to DigitalCoreNetwork, Calle Henao 10, 48008 Bilbao, Spain.

1. Agreement to Terms

By accessing or using the services provided by DigitalCoreNetwork, located at Calle Henao 10, 48008 Bilbao, Spain ("the Company"), you agree to be bound by these Terms of Service. If you do not agree, do not use our services.

2. Scope of Services

DigitalCoreNetwork provides technology services including cloud architecture design, IT support, system automation, legacy system modernization, deployment services, security auditing, database optimization, and DevOps consulting. The specific scope, deliverables, and timelines for each engagement are defined in individual service agreements or statements of work.

3. Service Execution

The Company will execute services with reasonable skill and care in accordance with industry standards. Project timelines are estimates and may be adjusted based on scope changes or client-provided materials. The Company maintains a 99.99% uptime SLA for managed infrastructure services.

4. Payment Terms

Invoices are payable within 14 days of issuance unless otherwise agreed in writing. Late payments may incur a 2% monthly surcharge. All prices are exclusive of VAT, which will be applied as required by Spanish tax law. Fixed-price services require 50% upfront payment before work commences.

5. Intellectual Property

Upon full payment, the client receives full ownership of all custom deliverables produced under the service agreement. The Company retains ownership of pre-existing tools, frameworks, and methodologies used in service delivery. Source code and documentation are transferred to the client upon project completion.

6. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This obligation survives termination of the agreement for a period of 3 years.

7. Limitation of Liability

The Company's total liability under any service agreement shall not exceed the total fees paid by the client for the specific service giving rise to the claim. The Company shall not be liable for indirect, consequential, or incidental damages including loss of profits, data, or business opportunities.

8. Termination

Either party may terminate a service agreement with 30 days' written notice. The client is responsible for payment of all work completed up to the termination date. Fixed-price contracts are non-refundable once work has commenced, subject to the Refund Policy.

9. Governing Law

These terms are governed by the laws of Spain. Any disputes shall be resolved through the competent courts of Bilbao, Biscay, Spain.

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.

2. Types of Cookies We Use

• Essential Cookies: Required for the website to function properly. These include session management and security tokens. They cannot be disabled.
• Preference Cookies: Remember your settings and choices (such as cookie consent) to provide a personalized experience. We use localStorage for this purpose.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data. This helps us improve our services.

3. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling essential cookies may affect the functionality of our website.

4. Third-Party Cookies

We may use third-party services (such as Google Analytics) that set their own cookies. These third parties have their own privacy policies governing the use of cookies. We do not control third-party cookies.

5. Cookie Retention

Session cookies are deleted when you close your browser. Persistent cookies remain for up to 12 months or until you delete them. The cookie consent preference is stored in localStorage and persists until cleared.

6. Contact

For questions about our cookie practices, contact DigitalCoreNetwork at [email protected] or visit us at Calle Henao 10, 48008 Bilbao, Spain.

1. General Policy

DigitalCoreNetwork (Calle Henao 10, 48008 Bilbao, Spain) is committed to delivering services that meet agreed-upon specifications. Refunds are evaluated on a case-by-case basis in accordance with Spanish consumer protection law and EU Directive 2011/83/EU.

2. Pre-Service Cancellation

If you cancel a fixed-price service before work has commenced, you are entitled to a full refund of any advance payment within 14 business days. Cancellation must be communicated in writing to [email protected].

3. Mid-Service Cancellation

If you cancel a service after work has commenced, you are responsible for payment of all work completed up to the cancellation date. Any overpayment above the value of completed work will be refunded within 14 business days. Completed milestones are non-refundable.

4. Service Not As Described

If the delivered service materially differs from the agreed-upon specifications in the service agreement, you may request a revision at no additional cost. If revision is not feasible, a partial or full refund may be issued at the Company's discretion after a formal review process.

5. Recurring Services

Monthly recurring services (such as Proactive IT Support) may be cancelled with 30 days' written notice. No refund is issued for the current billing period. The service will remain active until the end of the paid period.

6. Processing Refunds

Refunds are processed using the original payment method within 14 business days of approval. You will receive email confirmation once the refund has been processed. For payment-related inquiries, contact [email protected].

7. Dispute Resolution

If you are dissatisfied with a refund decision, you may escalate the matter by contacting DigitalCoreNetwork at Calle Henao 10, 48008 Bilbao, Spain. Unresolved disputes may be submitted to the competent courts of Bilbao, Biscay, Spain, in accordance with applicable law.